Author Václav Dvořák
Recipients Keelung Yang, Václav Dvořák, chrullrich, docs@python, malin, methane, paul.moore, steve.dower, tim.golden, zach.ware
Date 2020-08-27.15:38:18
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I have just apparently discovered a workaround! (Thanks to @chrullrich whose comment gave me the hint.) Maybe it's been obvious to everybody this whole time but I have only now found out that when I delete the file %APPDATA%\Microsoft\HTML Help\hh.dat (in my case c:\Users\dvorak\AppData\Roaming\Microsoft\HTML Help\hh.dat), the problem seems to go away. I'm so happy I just had to share. :)

I also have another, possibly naive idea. While Microsoft has ignored this issue for years, they have recently "helped the community release their distribution of Python to the Microsoft Store" (, and by "they", apparently I mean the very same Steve Dower who comments here, as I just realized. :-D (So... thanks, Steve.) So I'm thinking, as we actually have a Microsoft insider here, wouldn't it be possible to make Microsoft fix the viewer so that it, I don't know, possibly DOESN'T CRASH? I assume that Microsoft has plenty of those crash reports in some database?
Date User Action Args
2020-08-27 15:38:18Václav Dvořáksetrecipients: + Václav Dvořák, paul.moore, tim.golden, methane, docs@python, zach.ware, steve.dower, chrullrich, malin, Keelung Yang
2020-08-27 15:38:18Václav Dvořáksetmessageid: <>
2020-08-27 15:38:18Václav Dvořáklinkissue35228 messages
2020-08-27 15:38:18Václav Dvořákcreate