This report is a bit hard to understand. Please could you give more details? Can you tell us:

- *exactly* what you did (what sequence of instructions you executed, where you got the Python source from, etc.)
- what you expected to happen
- what did happen, including any relevant tracebacks, error messages or logs.

I don't understand what "Python 2.16" refers to: the latest version of Python 2 is Python 2.7.

One possible cause of error is using the wrong pip command. Which "pip" command are you using, and where did it come from? In general, you need to use the "pip" for the corresponding Python installation. The safest way to do this is to always use "python -m pip" (with the right target Python) instead of plain "pip".

To get an initial install of "pip", use "python -m ensurepip" (depending on Python version, but this is available for all recent Python 2.7.x and Python 3.x releases).