Title: Unable to install Python 3.5 on Windows 10
Type: resource usage Stage:
Components: Windows Versions: Python 3.5
Status: open Resolution:
Dependencies: Superseder:
Assigned To: Nosy List: ArranM, Gowtham N.M, Gowtham NM, eryksun, paul.moore, steve.dower, tim.golden, zach.ware
Priority: normal Keywords:

Created on 2015-10-08 17:41 by Gowtham NM, last changed 2018-03-13 14:46 by steve.dower.

File name Uploaded Description Edit
Python 3.5.0 (32-bit)_20151008230628.log Gowtham NM, 2015-10-08 17:41 Error in seting up Python
Python 3.5.0 (32-bit)_20151107214149_000_core_JustForMe.log Gowtham N.M, 2015-11-07 16:17 JustForMe log
Python 3.6.4 (64-bit)_20180313115253.log ArranM, 2018-03-13 12:01 Download Error 0x80070652 Log File
Messages (6)
msg252563 - (view) Author: Gowtham NM (Gowtham NM) Date: 2015-10-08 17:41
I downloaded Python 3.5 version to install on Windows 10. But apparently, the installation does not succeed.
I have tried with lower version of Python also, the installation does not succeed on Windows 10.

Have attached the logs of the error. I have checked for the particular error code (seen in the screenshot attached) in various forums but none worked.

Looking forward to hear from your team.
msg252565 - (view) Author: Eryk Sun (eryksun) * Date: 2015-10-08 19:03
Please attach "Python 3.5.0 (32-bit)_*_core_JustForMe.log", if it exists.

According to the log, initially the installer can't create a restore point because, I assume, you have the volume shadow copy (VSS) service disabled, i.e. the error code is ERROR_SERVICE_DISABLED (0x80070422). That shouldn't derail the installation, but it's unusual to disable this service since restore points are critically important in case something goes wrong while modifying the system.

Next, installing core.msi fails with the error code ERROR_INSTALL_ALREADY_RUNNING (0x80070652). This means you had an existing installation in progress. Check for running instances of msiexec.exe. If the existing installation process is hung, try installing Python 3.5 again after rebooting.
msg254286 - (view) Author: Gowtham N.M (Gowtham N.M) Date: 2015-11-07 16:17
Hi Eryksun,

I have attached the appropriate log as requested by you. I still get the same installation error even after following the workaround suggested by you.
msg254288 - (view) Author: Steve Dower (steve.dower) * (Python committer) Date: 2015-11-07 17:48
It sounds like something went wrong during a previous installation (probably not Python 3.5) and your system is stuck in an "installing" state (hence system restore being disabled and the install mutex being held).

Those two logs are a month apart but the error remains. I assume you've installed Windows updates and rebooted during that time? That should have cleared up the state, but maybe you haven't been getting updates either?
msg313742 - (view) Author: Arran McCutcheon (ArranM) Date: 2018-03-13 12:01
I'm also having this problem on Windows 10 with Python 3.6.4, and previous versions of Python. Every time I try to install Python, I get error 0x80070652. Rebooting doesn't help. I've attached my log file in case that helps as I don't know how to interpret it. Was a solution found?
msg313754 - (view) Author: Steve Dower (steve.dower) * (Python committer) Date: 2018-03-13 14:46
Arran - I think yours is a different issue. There should be some other log files near the one you shared that I'll need to see to find what's going wrong. Can you zip up all the Python ones and attach them here?
Date User Action Args
2018-03-13 14:46:17steve.dowersetmessages: + msg313754
2018-03-13 12:01:47ArranMsetfiles: + Python 3.6.4 (64-bit)_20180313115253.log
nosy: + ArranM
messages: + msg313742

2015-11-07 17:48:48steve.dowersetmessages: + msg254288
2015-11-07 16:17:22Gowtham N.Msetfiles: + Python 3.5.0 (32-bit)_20151107214149_000_core_JustForMe.log
nosy: + Gowtham N.M
messages: + msg254286

2015-10-08 19:03:40eryksunsetnosy: + eryksun
messages: + msg252565
2015-10-08 17:41:08Gowtham NMcreate