classification
Title: Uninstalling 3.8.0 fails but it says it succeeds..
Type: behavior Stage:
Components: Windows Versions: Python 3.8
process
Status: open Resolution:
Dependencies: Superseder:
Assigned To: Nosy List: paul.moore, steve.dower, tim.golden, tuijatuulia, zach.ware
Priority: normal Keywords:

Created on 2019-12-16 23:42 by tuijatuulia, last changed 2019-12-19 21:50 by steve.dower.

Files
File name Uploaded Description Edit
Python 3.8.0 (32-bit)_20191217003514.log tuijatuulia, 2019-12-18 22:32
Messages (6)
msg358526 - (view) Author: (tuijatuulia) Date: 2019-12-16 23:42
I installed 3.8.0 on Windows 10 without problems. Using windows user that has no admin rights - and system was asking for admin info.
Then I wanted to uninstall it because I got a wrong version and 32 bit version when I wanted 64 bit, but uninstalling did nothing, although it said it was successful and asked for admin login and ended into successful -screen - although it was too quick so I figured it did nothing actually, and it did not remove anything.
Only when I gave this same windows user the admin rights to the computer, I could uninstall 3.8.0.
msg358569 - (view) Author: Steve Dower (steve.dower) * (Python committer) Date: 2019-12-17 19:55
Hi tuijatuulia

In your %TEMP% directory there should be a few sets of log files for Python. Would you be able to zip them up and attach them to this issue? That will help us figure out what hasn't worked for you.
msg358628 - (view) Author: (tuijatuulia) Date: 2019-12-18 16:49
Thank you for the suggestion - I did not find any python-related log files in Windows /Temp - is there some identification I could search for?
msg358631 - (view) Author: Steve Dower (steve.dower) * (Python committer) Date: 2019-12-18 17:11
It will be in your user TEMP directory: C:\Users\<you>\AppData\Local\Temp (or just type "%TEMP%" into the File Explorer address bar and it will take you there)

They should all start with "Python" and end with ".log" (or be marked as text files if you don't see the extension).
msg358648 - (view) Author: (tuijatuulia) Date: 2019-12-18 22:32
alright have some, I'll just put them here, I guess nothing secret there. There are quite many of those - and also log files say it is uninstalling properly but no, it did not disappear from Windows / Programs or files did not go anywhere, also when I rebooted. Only when I added privileges to user I was able to uninstall properly. (and it did ask for privileges, so I did not suspect anything before noticing that hey it did not uninstall)

I have also other log files that have additional name JustForMe
msg358691 - (view) Author: Steve Dower (steve.dower) * (Python committer) Date: 2019-12-19 21:50
The only issue I see in that log is an apparent failure communicating between the unelevated and the elevated components of the uninstaller. But that doesn't seem to have interfered with the rest of the process, so I'm at a bit of a loss.

Possibly it has gotten confused because of running as administrator to install the py.exe launcher for all users, but not the rest of it.

When you say the system asked for admin right - do you mean you had to authenticate as a different user? Or you had to click "Yes" to give it permissions?
History
Date User Action Args
2019-12-19 21:50:24steve.dowersetmessages: + msg358691
2019-12-18 22:32:45tuijatuuliasetfiles: + Python 3.8.0 (32-bit)_20191217003514.log

messages: + msg358648
2019-12-18 17:11:26steve.dowersetmessages: + msg358631
2019-12-18 16:49:32tuijatuuliasetmessages: + msg358628
2019-12-17 19:55:39steve.dowersetmessages: + msg358569
2019-12-16 23:42:54tuijatuuliacreate