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classification
Title: Unable to install Python 3.7.2
Type: behavior Stage: resolved
Components: Installation Versions: Python 3.7
process
Status: closed Resolution: third party
Dependencies: Superseder:
Assigned To: Nosy List: cheryl.sabella, ecesujoy@gmail.com, paul.moore, steve.dower, tim.golden, zach.ware
Priority: normal Keywords:

Created on 2019-03-16 12:57 by ecesujoy@gmail.com, last changed 2022-04-11 14:59 by admin. This issue is now closed.

Files
File name Uploaded Description Edit
Python 3.7.2 (32-bit)_log.txt ecesujoy@gmail.com, 2019-03-16 12:57
Python 3.7.2 (32-bit)_20190321131450_000_core_JustForMe.log ecesujoy@gmail.com, 2019-03-21 08:05
Messages (6)
msg338082 - (view) Author: Sujoy (ecesujoy@gmail.com) Date: 2019-03-16 12:57
Getting the following error while trying to install Python 3.7.2
0x80070002- The system can not find the file specified.
Log file has been attached.
msg338089 - (view) Author: Cheryl Sabella (cheryl.sabella) * (Python committer) Date: 2019-03-16 17:43
I believe support has been removed for Windows Vista.
msg338117 - (view) Author: Sujoy (ecesujoy@gmail.com) Date: 2019-03-17 04:49
I am using Windows 7
msg338318 - (view) Author: Steve Dower (steve.dower) * (Python committer) Date: 2019-03-19 04:49
In your %TEMP% directory, there should be at least one more log file (probably only one other) alongside the one you attached. It will have "core_JustForMe" in the title. Could you find and attach this file? It has the actual cause of the error in it.
msg338530 - (view) Author: Sujoy (ecesujoy@gmail.com) Date: 2019-03-21 08:05
Hi Steve,

I have attached the "core_JustForMe" log file
msg338550 - (view) Author: Steve Dower (steve.dower) * (Python committer) Date: 2019-03-21 15:55
It looks like something on your system "cleaned up" the installer while it was still running. Sometimes this can be AV or system policies, but there's nothing we can fix in the installer for it.

Here are some things you can try (one at a time):

* disable any antivirus scanners while you install
* right-click the installer and select "Run as Administrator" before you start
* deselect the "Install launcher for All Users" option (which should avoid needing to elevate)
History
Date User Action Args
2022-04-11 14:59:12adminsetgithub: 80496
2019-09-11 13:04:21steve.dowersetstatus: open -> closed
resolution: third party
stage: resolved
2019-03-21 15:55:22steve.dowersetmessages: + msg338550
2019-03-21 08:05:03ecesujoy@gmail.comsetfiles: + Python 3.7.2 (32-bit)_20190321131450_000_core_JustForMe.log

messages: + msg338530
2019-03-19 04:49:29steve.dowersetmessages: + msg338318
2019-03-19 00:30:39brett.cannonsetnosy: + paul.moore, tim.golden, zach.ware, steve.dower
2019-03-17 04:49:02ecesujoy@gmail.comsetmessages: + msg338117
2019-03-16 17:43:53cheryl.sabellasetnosy: + cheryl.sabella
messages: + msg338089
2019-03-16 12:57:44ecesujoy@gmail.comcreate