classification
Title: Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer
Type: Stage:
Components: Windows Versions: Python 3.6
process
Status: open Resolution:
Dependencies: Superseder:
Assigned To: Nosy List: arpit arora, lemburg, paul.moore, steve.dower, tim.golden, zach.ware
Priority: normal Keywords:

Created on 2016-12-12 13:35 by arpit arora, last changed 2016-12-13 14:28 by steve.dower.

Files
File name Uploaded Description Edit
Python 3.6.0rc1 (64-bit)_20161212154459_010_path_JustForMe.log arpit arora, 2016-12-12 16:13
Python 3.6.0rc1 (64-bit)_zip.zip arpit arora, 2016-12-12 16:16
Messages (9)
msg282995 - (view) Author: arpit arora (arpit arora) Date: 2016-12-12 13:35
Hi,

Post installing 'Python 3.6.0rc1 windows x86-64 web based installer' on my Windows 7 64 bit system, i am not able to start python. Each time i start it, i get a pop up saying that "the program can't start because 'api-ms-win-crt-runtime-|1-1-0.dll' is missing from your computer. Try reinstalling this program to fix this problem."
I have reinstalled Python but still i get the same error message while starting it. I am stuck here. Please help me with this. Thanks in advance.

Regards
Arpit Arora
msg282997 - (view) Author: Marc-Andre Lemburg (lemburg) * (Python committer) Date: 2016-12-12 13:47
Please try to install this update from MS:

https://support.microsoft.com/en-us/kb/2999226

it includes the missing DLL.
msg283001 - (view) Author: arpit arora (arpit arora) Date: 2016-12-12 14:03
Hi Marc,

It worked. Thanks a lot :)

Regards
Arpit Arora
msg283002 - (view) Author: Steve Dower (steve.dower) * (Python committer) Date: 2016-12-12 14:12
Arpit, could you look in your %TEMP% directory for the Python logs when you originally installed it? There may be some information in those about why the update didn't install properly the first time, and I'd like to fix it.

You can just zip up all the logs you find and attach here. I know how to read them.
msg283018 - (view) Author: arpit arora (arpit arora) Date: 2016-12-12 16:13
Hi Steve,

Please find attached the required logs along with this message.

Thanks
Arpit Arora
msg283020 - (view) Author: arpit arora (arpit arora) Date: 2016-12-12 16:16
Hi Steve,

Please neglect my last message, find the zip attached with this message.

Thanks
Arpit Arora
msg283033 - (view) Author: Steve Dower (steve.dower) * (Python committer) Date: 2016-12-12 18:20
I don't support you have a file named "ucrtbase.dll" in your downloads directory? That would be a really simple explanation, and I'd know how to fix it.

If not, I don't have enough information from the logs to guess what the problem may be. For some reason, we thought you had already installed that update and so didn't try to install it again.
msg283079 - (view) Author: arpit arora (arpit arora) Date: 2016-12-13 06:59
Hi Steve,

I only installed the mentioned version and if there is any update for the same then i may not be aware of that.

Thanks & Regards
Arpit Arora
msg283107 - (view) Author: Steve Dower (steve.dower) * (Python committer) Date: 2016-12-13 14:28
What about the file, ucrtbase.dll? Do you have another file by that name somewhere?
History
Date User Action Args
2016-12-13 14:28:24steve.dowersetmessages: + msg283107
2016-12-13 06:59:59arpit arorasetmessages: + msg283079
2016-12-12 18:20:00steve.dowersetmessages: + msg283033
2016-12-12 18:11:31steve.dowerlinkissue28947 superseder
2016-12-12 16:16:13arpit arorasetfiles: + Python 3.6.0rc1 (64-bit)_zip.zip

messages: + msg283020
2016-12-12 16:13:50arpit arorasetfiles: + Python 3.6.0rc1 (64-bit)_20161212154459_010_path_JustForMe.log

messages: + msg283018
2016-12-12 14:12:35steve.dowersetmessages: + msg283002
2016-12-12 14:03:37arpit arorasetmessages: + msg283001
2016-12-12 13:47:02lemburgsetnosy: + lemburg
messages: + msg282997
2016-12-12 13:35:06arpit aroracreate